"Innovation, Service Innovation, Public Service Innovation" paper at Urbino conference, April 2012; powerpoints now at http://www.econ.uniurb.it/Eiburs-TAIPS_Conference_2012/  paper forthcoming.

Service Economy 3.0

Ian Miles:  “Service Economy 3.0”

Keynote presentation at IAMOT, Taiwan, March 2012

http://www.iamot2012.org.tw/pdf/Service%20Innovation%20in%20the%20Post-Industrialized%20Society_Service%20Economy_Prof%20Ian%20D%20Miles.pdf

early account - paper now published in Technovation. 

I don't seem to have recorded this before:

I Miles  (2002),

Appraisal of Alternative Methods and Procedures for Producing Regional Foresight,

Report prepared by CRIC for the European Commission’s DG Research funded STRATA – ETAN Expert Group Action, Manchester, UK: CRIC.

at http://ec.europa.eu/research/social-sciences/pdf/appraisalof-alternative-methods_en.pdf